Public KPI
132,651
Annual Maine case filings
Baseline workload across case types. Progress should be measured against actual statewide demand, not anecdotes.
Reports & KPIs
Public accountability requires visible KPIs, not vague promises.
A serious modernization effort should publish the metrics that show whether backlog is shrinking, hearings are arriving more prepared, and taxpayers are getting real throughput instead of implementation theater.
Public KPI
17,302
Family filings
Family matters create the fastest real-world harm when scheduling, packet readiness, or communication structure fails.
Public KPI
53+
Clerk positions needed
The public already has documented evidence of staffing strain. Technology should reduce rework, not just confirm overload.
Public KPI
9+
Judicial officers needed
Capacity pressure should be paired with better intake and hearing readiness, not treated as a staffing-only conversation.
Public KPI
25–30%
Criminal caseload above pre-pandemic
Calendar pressure remains elevated. A working platform should reduce preventable delay before matters hit hearing day.
Public KPI
$15M–$17M + $7.7M/yr
Paid into antiquated systems
The state has already spent meaningful money. Public reporting should show whether new spending produces measurable movement.
Accountability
If the system improves, publish the improvement. If it does not, the public deserves to know that too.
A KPI page should do more than decorate the site. It should let the public track whether backlog pressure, hearing readiness, filing completeness, and operational throughput are materially changing.
What the app should eventually publish
Packet completeness before hearingVisible
Continuances tied to incomplete recordsCounted
Clerk touchpoints per filingReduced
Timeline turnaround after uploadTracked
Orders converted to follow-through workMeasured
Why these numbers matter
The public should be able to see whether operations are actually improving for families, litigants, clerks, and judges — not just whether another software contract was announced.
Backlog pressure should trend down.
Prepared hearings should trend up.
Clerk correction loops should trend down.
Time-to-usable-record should trend down.