Trackable metric
Filing completeness
Core intake KPI
How often filings arrive complete enough to avoid clerk rework and prevent avoidable delay.
For accountability
Public accountability requires visible KPIs, not vague promises.
A serious modernization effort should publish the metrics that show whether backlog is shrinking, hearings are arriving more prepared, and taxpayers are getting real throughput instead of another software contract press release.
Decision support
Packet readiness
Hearing-prep KPI
Whether required documents, evidence, and chronology are assembled before court time is spent.
Efficiency metric
Clerk touchpoints
Administrative burden KPI
How many avoidable touches occur before a filing is actually ready.
Throughput metric
Time to usable summary
Case-visibility KPI
How quickly a case can be turned into an actionable, readable summary for work and review.
System pressure
These are the numbers the public should demand.
Median time from intake to filing-ready packet.
Percentage of cases with structured timeline generated within 24 hours of upload.
Percentage of hearings with all required documents present before the calendar date.
Reduction in continuances tied to incomplete records or avoidable procedural defects.
Visual proof
The KPI stack a pilot should publish
If the state is serious about modernization, it should agree up front on the metrics that define success.
Filing completeness rate
publish
Timeline generated within 24h
publish
Continuances tied to incomplete records
publish
Hearing packet completeness
publish
Visual proof
Why this matters politically
Public trust rises when modernization is tied to measurable outcomes, not vague promises.
Backlog pressure
visible
Taxpayer cost
visible
Human impact of delay
visible
System pressure
If the system improves, publish the improvement. If it does not, the public deserves to know that too.
ProSe is built to expose operational truth, not hide behind implementation theater.
Source notes used in this public layer
Maine Judicial Branch FY24 Annual Report; Maine Judicial Branch Workload Assessment Study; 2026 State of the Judiciary; NCSC access-to-justice, AI-readiness, and self-help research; public reporting on legacy-system spending and annual operating fees.